Family Coach – Boston

Our History

Jeremiah Program offers one of the nation’s most successful strategies for ending the cycle of poverty for single mothers and their children, two generations at a time. Two-generation – or 2Gen — programs uniquely focus on the whole family and achieve long-term, sustainable results. The approach has been proven to achieve significant educational, health and economic benefits for parents, children and communities.  

Jeremiah Program is strategically growing throughout the country to meet the growing demand for its model. The organization has campuses in Minneapolis and St. Paul, MN, Austin, TX, Fargo, ND, and Rochester-SE, MN. Our national office and Campus Support Team is in Minneapolis. Learn more here.  

In Boston, MA and Brooklyn, NY, Jeremiah introduced an innovative nonresidential model, working with leading organizations to serve mothers and children. JP Boston operates in Boston’s Roxbury neighborhood, and most JP Boston’s current families live in the Roxbury, Dorchester, and the Mattapan neighborhoods. 

JP came to Boston in 2014 to join the ecosystem of great organizations supporting postsecondary persistence for single mothers in the Boston community. The Boston program represented JP’s first nonresidential program, partnering with key higher education, early childhood, and housing organizations to deliver 2Gen programming rather than building our own affordable housing and onsite child development facilities.

The Role

The Family Coach role reports directly to the Family Services Manager, who reports to the Executive Director. This role is responsible for coaching JP participants in support of their achievement of self-reliance, improved life skills, family goal planning, and personal empowerment. Responsibilities include: providing the primary source of support and encouragement, tracking the participants’ progress toward education, family and employment goals, resource referral, crisis intervention, and data collection.

JP’s 2020 budget is $15M and supports a staff of 120 nationally. There is a national governing board of directors, as well as a community board of trustees in each city.

Key Responsibilities

 

The Family Coach is responsible for representing the two-generation mission of the program and working directly with participants at the JP-Boston campus.

Key responsibilities include the following:

Coaching

  • Co-develop individual goal plans for participants to provoke self-discovery and personal growth; engage in goal setting and meaningful action.
  • Coach participants by encouraging self-responsibility, promoting alignment between their personal values and actions and generating innovative solutions using empowerment techniques.
  • Coach participants to progress in their life skill development and achieve goals by providing support, crisis intervention, guidance, and resource referral.
  • Reinforce Empowerment and Life Skills content and topics during coaching sessions.
  • Collaborate and strategize with participants on effectively partnering with outside supportive systems and agencies.
  • Assist participants with a variety of topics including housing, immigration, legal matters, etc.
  • Support participants in creating personal budgets and managing their finances.
  • Maintain efficient, confidential and organized records; provide timely and appropriate case notes in Apricot (Jeremiah Program’s case management system).
  • Collect, record and administer participant self-assessments and other participant data regarding outcomes progress.
  • Collaborate and participate in team meetings with Boston staff, cross-location Jeremiah Program staff meetings, and all-staff meetings.

Program Operations

 

  • Work closely with the Family Services Manager to ensure programs are implemented and outcomes are achieved.
  • Collaborate with other employees to ensure quality, seamless service delivery.
  • Collaborate with Participant Council Leaders, empowering participants to take active roles in programming and the community.
  • Support community partnerships and events.
  • Ensure implementation of program policies and processes, tracking participant progress and outcomes and providing redirection and follow-up where applicable.
  • Provide staff presence and leadership during Life Skills evening or weekend programming and other times as assigned. 
  • Assist in planning Graduation and other participant events. 

Other

  • Maintain professional conduct at all times, in conjunction with The Jeremiah Program mission, and contribute to the inclusive and safe learning environment for the community.
  • Handle sensitive information in a confidential manner.
  • All Jeremiah Program employees are mandated reporters and are legally required to ensure a report is made when abuse is observed or suspected.

 

Professional Experience/Qualifications

 

The Family Coach must believe in and be a passionate advocate for JP’s mission and values. They must possess and deep desire to support families and grow professionally. A qualified applicant will demonstrate the qualifications below.

REQUIRED QUALIFICATIONS:

  • Compassionate and Supportive-  You are, first and foremost, kind and uplifting. You take your clients’ struggles seriously, no matter how small or insignificant they may seem. You have an incredible ability to walk a mile in your client’s shoes yet retain enough distance to see the big picture and offer guidance and direction.
  • Problem Solver- Problems may arrive by the dozen on any given day and you bring multiple talents to finding solutions, serving as a researcher, interviewer, advocate, and strategist. You work collaboratively, creatively, and with curiosity to craft solutions.
  • Ethical Standards– you uphold the highest principles and standards and adhere to laws of patient privacy and confidentiality like the Health Insurance Portability and Accountability Act (HIPAA). You understand the difference between client privacy, confidentiality, and privileged communication and stay current on professional standards and regulations.
  • Organization and Coordination- You have the ability to successfully manage and prioritize the logistical aspects of the job so you can maximize the amount of time you’ll have on your schedule to provide meaningful services to your clients. You are able to coordinate communication and action among multiple parties.
  • Demonstrates Empathy without Compromising Boundaries– You are empathetic by nature, yet you also maintain the capacity to set boundaries and accept the limits of what can be accomplished during a specified period of time.
  • Positive and Honest– While you’re more than happy to inspire a client with a positive, uplifting viewpoint, you’re also not afraid to tell it like it is. You are kind but you don’t shy away from the truth.
  • Strong Communication Skills- You are an excellent communicator, advocating for your clients and communities, eliciting vital support from other agencies and individuals, and developing rapport with your clients. Your sophisticated level of communication shows up in your active listening as well as verbal and written communication.
  • Mission Alignment: You have enthusiasm for JP’s mission and also a commitment to building/deepening your commitment to racial justice.
  • Professional Experience: You have (7) seven years of coaching OR social/human service experience. You are known for completing responsibilities on time and achieving your goals.
  • Education: You have, at minimum, a BA/BS in Education, Human Services, Social Work or related field.

HOW TO APPLY

Jeremiah Program is committed to the recruitment, selection, development and promotion of employees based on individual merit. Our policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, age or disability.

We offer competitive compensation including employer-paid health and dental, life and disability insurance and generous time off. Candidates will be located at our Central Services office in Minneapolis, MN.

Qualified candidates are encouraged to apply online Please upload a current resume and thoughtful cover letter articulating your interest and fit for the role, including compensation requirements.

Executive Director – Boston

Our History

Jeremiah Program offers one of the nation’s most successful strategies for ending the cycle of poverty for single mothers and their children, two generations at a time. Two-generation – or 2Gen — programs uniquely focus on the whole family and achieve long-term, sustainable results. The approach has been proven to achieve significant educational, health and economic benefits for parents, children and communities. 

Jeremiah Program is strategically growing throughout the country to meet the growing demand for its model. The organization has campuses in Minneapolis and St. Paul, MN, Austin, TX, Fargo, ND, and Rochester-SE, MN. Our national office and Campus Support Team is in Minneapolis. Learn more here. 

In Boston, MA and Brooklyn, NY, Jeremiah introduced an innovative nonresidential model, working with leading organizations to serve mothers and children. JP Boston operates in Boston’s Roxbury neighborhood, and most JP Boston’s current families live in the Roxbury, Dorchester, and the Mattapan neighborhoods. 

JP came to Boston in 2014 to join the ecosystem of great organizations supporting postsecondary persistence for single mothers in the Boston community. The Boston program represented JP’s first nonresidential program, partnering with key higher education, early childhood, and housing organizations to deliver 2Gen programming rather than building our own affordable housing and onsite child development facilities.

The Role

The Executive Director (ED) role reports directly to the VP of Campus Support, who reports directly to the CEO & President. The ED is as an essential member of JP’s Leadership Team responsible for discussing, influencing and implementing high-priority organizational decisions. 

JP’s 2020 budget is $15M and supports a staff of 120 nationally. There is a national governing board of directors, as well as a community board of trustees in each city with actively supports the Executive Director in driving toward their annual CEO approved goals.

The Boston team includes three full-time FTE and one part-time FTE.

Key Responsibilities

 

The Executive Director is responsible for representing the two-generation mission of the program, managing the financial operations and the development goals of the campus, maintaining strong community partnership, working closely with a local community board of trustees to raise the annual budget, and recruiting, developing and managing a team that ensures the coordination of high-quality programs and all campus operations. Reporting to the VP of Campus Support, the ED will work closely with and be supported by the National Campus Support Team (Talent & HR, Finance, IT and Operations, Development and Marketing & Communications, Program).

Key responsibilities include the following:

Talent and Culture Leadership

  • Support and oversee the organization’s mission and values for your campus.
  • Communicate the mission and vision of the organization to a wide variety of stakeholders.
  • Model and monitor adherence to policies and procedures.
  • Ensure productive and effective staff performance, providing guidance, feedback and opportunities for professional development.
  • Maintain the positive, collaborative, passionate culture of your JP campus.
  • Ensure 100% of campus staff complete anonymous quarterly survey.
  • Ensure every staff person receives an annual performance evaluation and a six-month step back outlining learning and development goals with their manager. In addition, every new staff person receives an evaluation and an opportunity to provide onboarding feedback within the first 90-days.
  • Actively participate as a contributing member at bi-monthly Leadership Team Meetings, collaborating with peers, offering constructive feedback and solutions, and supporting continuous improvement in alignment with JP’s mission and strategic direction.

Program Quality and Effectiveness

  • Manage, grow, improve, and enhance programs for the campus that are consistent with JP’s strategic plans and ensure the effective operation and delivery of programs.
  • Regularly evaluate program components and impact and provide reporting to stakeholders.
  • Ensure effective delivery of high-quality programming across the full spectrum of JP services for both generations.
  • Ensure staff build and maintain effective participant referral channels, sustaining high levels of service and growing JP’s impact.

Resource Development and Management

  • Develop, implement, and monitor the office’s annual budget, ensure the annual budget is funded and the office has adequate cash flow.
  • Work with the National Campus Support Team to develop revenue strategies through a variety of fundraising techniques. Identify, cultivate and solicit donors. Oversee planning and implementation of special events.
  • Provide guidance and oversight to staff and volunteers performing resource development functions.
  • Implement administrative and operational systems to support effective operations.
  • Organize and execute four small cultivation events per year with 15 or more new donors in attendance at each one.
  • Host annual foundation/donor breakfast for new and prospective foundations
  • Ensure 100% grant compliance at the campus level.
  • Ensure you and your campus maintain impeccable CRM database hygiene.

Community Engagement & Partnership Development

 

  • Manage strategic partnerships with colleges, universities and local corporations. Serve as the chief ambassador for each college/university/corporate partnerships.
  • Build collaborative partnerships with parents, families, donors and community organizations.
  • Ensure visibility of the organization’s programs, services and activities and maintain good public relations.
  • Meet annually with  local elected officials around key issue areas of women, poverty, early childhood, workforce and housing insecurity.

Community Board of Trustees Development

  • Ensure active participation by community board members and support effective roles and functioning.
  • Ensure ommunity board committees receive the information and support necessary to fulfill their objectives.
  • Collaborate with the Community Board of Trustees to identify, recruit, and develop new board members as needed and maintain a healthy pipeline of board prospects.
  • Ensure 100% of Community Board of Trustees meet give, get and facilitate commitments.
  • Ensure 100% of Community Board of Trustees participate in the annual survey and 75% have a valuable or very valuable volunteer experience.

 

Marketing and Public Relations

  • Ensure visibility of the office’s programs, services, and activities and maintain good public relations.
  • Ensure campus is 100% within compliance with JP brand and messaging throughout your campus.
  • Facilitate the implementation of curated content on local campus communication channels.

 

Professional Experience/Qualifications

 

The Executive Director must believe in and be a passionate advocate for JP’s mission and values. A competitive applicant will possess a deep commitment to and understanding of current housing, education, early childhood and all social justice issues intersecting with poverty. Applicants should have prior experience working within a structured and effective development department and bring an entrepreneurial approach both to their career path and development work.

REQUIRED QUALIFICATIONS:

  • A Relationship Builder. You are genuinely curious about new people and possess strong listening skills. You like learning what motivates people, what inspires their generosity and makes them feel appreciated. You can initiate, organize and manage projects and  interface successfully with colleagues in a collaborative approach.
  • Persistent and Optimistic. You are intrinsically motivated and undaunted by ambitious goals. You have the creativity and tenacity to find your way around a “no” answer to a more productive “not right now,” “maybe,” or best yet, “yes.”
  • Exceptional in Communicating Verbally and in Writing Demonstrated ability to write and edit persuasive materials including successful appeals, proposals, stewardship materials and other collateral. You have excellent presentation and negotiation skills.
  • An Organizational Maven– You can manage across multiple work streams and functions, keeping deadlines and managing complexity by simplifying solutions, systems and processes with clarity and attention to detail. You have the ability to efficiently initiate and complete multiple tasks on time.
  • Mission Alignment: You possess a deep commitment to and understanding of current housing, education, early childhood and all social justice issues intersecting with poverty.
  • Adaptable and Flexible– You can handle any curveball, and in fact, you expect them. You can meet deadlines and manage competing priorities. Additionally, you are strategic and can pivot quickly as priorities shift and the team continues to take shape. You can and are willing to travel if needed.
  • Stakeholder Experience – Excellent interpersonal skills and an ability to establish and maintain effective working relationships with a wide variety of stakeholders, including the Community Board of Trustees, staff, volunteers, community groups, and be a fixture in the community who is inspirational and a proactive connector
  • The Ability to Execute on Fundraising Plans and Strategies That Generate Significant Results. You regularly use data to drive decision-making and reflect on your rigorous and donor-centered plans for sustaining and growing your donor base and revenue. You have strong prospect research skills and a solid understanding of moves management.
  • Mission Alignment: You have enthusiasm, familiarity and demonstrated alignment with JP’s mission and campaigns and also a commitment to building anddeepening your commitment to racial justice. You are steadfast in your support of JP’s long-term sustainability and are committed to a career with impact.
  • Professional Experience: You have (10) ten years of professional experience, with at least (4) four being in development related activities and (4) four as a talent manager of two or more full-time staff. You also have a proven track record of managing to outcome in a high-performing goal-oriented environment.
  • Travel: You are open to traveling every other month or six trips a year.

HOW TO APPLY

Jeremiah Program is committed to the recruitment, selection, development and promotion of employees based on individual merit. Our policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, age or disability.

We offer competitive compensation, including employer-paid health and dental, life and disability insurance and generous time off.

Qualified candidates are encouraged to apply online. Please upload a current resume and thoughtful cover letter articulating your interest and fit for the role, including compensation requirements.