Family Services Director – Boston

Family Services Director – Boston

About Jeremiah Program

Jeremiah Program (JP) offers one of the nation’s most successful strategies for ending the cycle of poverty for single mothers and their children, two generations at a time. Two-generation – or 2Gen — programs uniquely focus on the whole family and achieve long-term, sustainable results. The approach has been proven to achieve significant educational, health, and economic benefits for parents, children, and communities.

Jeremiah Program is expanding throughout the country to meet the growing demand for its model. The organization has campuses in Austin, TX; Boston, MA; Brooklyn, NY; Fargo, ND; Minneapolis, MN; Rochester, MN; St. Paul, MN.

In Boston, MA and Brooklyn, NY, Jeremiah has introduced an innovative nonresidential model, working with leading organizations to serve mothers and children. Learn more about our work here.

Jeremiah Program was born from Minneapolis community leaders’ compassionate concern for the barriers facing the growing number of low-income single mothers in their community. Partnering with single mothers attending local community colleges, they identified safe and affordable housing, as well as education for both mom and child, as the most important tools for ending intergenerational poverty. Our downtown Minneapolis campus was built in 1998, followed by our St. Paul campus in 2007. With a 21-year history of inspiring post-secondary graduation rates and living-wage employment for single moms and brighter futures for their children, JP continues to play a critical role in disrupting the impacts of poverty in all communities where we operate, bolstering equity so all families can build well-being and achieve economic prosperity.


Core Responsibilities

As JP moves into its next chapter, the Family Services Director (FSDs) plays a critical role in shepherding campus communities through the evolution. FSD serves as the campus-level program director responsible for ensuring programmatic goals and delivering a positive, impactful family experience. The Family Services Director manages the team of coaches, serves as an active master coach, and monitors and shapes the family experience by delivering programming, cohort supports, and campus life activities. Family Services Director is the primary campus owner of tracking, analyzing, and leveraging data to deliver on campus-level program goals. The Family Services Director will set the tone and tenor for programmatic experience and is expected to model the highest levels of customer service, cultural competence, and commitment to family success.

Key Responsibilities

Program Management

  • Ensures the success of moms in the community, including their individual progress towards goals, cohort culture, and long-term JP connectedness
  • Partners with Campus Support Team (CST) leadership to inform design and guide implementation of new parent programming initiatives or pilots that work across JP to disrupt cycles of generational poverty
  • Leads strong program cycle kickoffs to ensure that new JP moms feel connected, informed, and invested in the JP experience
  • Monitors individual and cohort progress to identify potential challenges; provides leadership to families and team when managing complex situations and challenges; ensures consistency and alignment to values
  • Mediates or de-escalates situations to ensure that staff and families can solve conflicts, policy violations, or other situations in a positive, consistent, and unbiased way
  • Delivers culturally sensitive and effective local cohort programming that advances family agency, develops cohort culture, and reinforces strong relationships between JP and families
  • Liaises with Student Programming leaders to ensure that family services staff are aware of child education priorities, events, and challenges such that they can influence family success
  • Develops strong relationships with all participant moms and provides direct coaching services for up to five families at any given time
  • Manages program transitions to ensure that graduating moms are set up for success as alumni
  • Maintains relationships with alumni, communicating alumni opportunities and supporting ongoing engagement with JP

People Management

  • Leads team of family coaches towards key programmatic outcomes by modeling strong coaching, developing a strong team culture, and supporting individual coach effectiveness and growth
  • Works closely with Parent Programming Coordinator to ensure a seamless housing application and acceptance process; works with Operations Managers to support ongoing housing support delivery as relevant
  • Meets regularly with direct reports to ensure coaching standards are applied consistently, data is maintained and to provide ongoing informal and formal feedback and coaching to team members
  • Offers and receives feedback regularly to ensure their growth and the ongoing development of their teams. Participates in all coaching professional development and continues to develop their coaching skills and self-awareness
  • Conducts weekly campus parent program team meetings to support progress towards outcomes, communicate about families and facilitate a strong campus work culture
  • Enables a team culture that is positive, inclusive, trusting, and focused on outcomes
  • Builds and maintains strong and sustained communication channels to ensure family services staff are informed of relevant national CST, local campus, and overall 2GED priorities and events

Progress Management

  • Monitors and drives key programmatic outcomes in key areas of education, housing, 2nd generation success, sisterhood, and life skills at the individual mom and cohort levels
  • Ensures strong data practices with the family services team, including accurate, timely data input and regular analysis
  • Regularly consults data to identify bright spots, areas of opportunity and to inform ongoing program design and development
  • Engages in consistent reflection and step-backs with CST and peers to drive continuous improvement and innovation
  • Utilizes determined criteria to recommend fruitful partnerships that can continue to future growth
  • Codifies a partnership repository that CST and campus members can easily access and utilize with staff members

Professional Experience/Qualifications

The Family Services Director must believe in and be a passionate advocate for JP’s mission. The Family Services team works with moms from a range of backgrounds and must be able to engage with deep cultural competence, humility, and commitment to our values. Coaches must be open to professional development, growth, and feedback. A strong applicant will possess these qualifications:

  • BA/BS (Master’s degree preferred) in education, human services, social work, or closely related field
  • 6-10 years of experience providing social services to diverse populations, including 3+ years’ management experience and a strong ability to coach a team towards successful outcomes and build a positive and inclusive culture
  • Excellent culturally competent written and verbal communication skills, including the ability to represent the interest of Jeremiah Program, interact effectively with diverse groups, and be at ease building successful collaborations with program participants and internal and external stakeholders
  • Thorough knowledge of training and education opportunities in the community, including comprehensive knowledge of community resources
  • Proficiency with Microsoft Office applications and data entry skills and an ability to learn new technologies that enable effectiveness in the role
  • Deep understanding of the structural inequities that lead to generational poverty and passion for the Jeremiah Program mission and values
  • A development orientation and track record of seeking professional growth
  • Solutions-focused and resourceful approach to overcoming challenges
  • The ability to work collaboratively with peers and other key stakeholders in person and remotely across local and national teams
  • Availability on some nights and weekends to deliver occasional local programming
  • Jeremiah Program requires new employees to either (i) present documentary proof of full COVID-19 vaccination prior to the start of employment or (ii) present a negative COVID-19 test within 72 hours before the start of employment and consent to routine COVID-19 testing during employment pursuant to Jeremiah Program policies and protocols.


Jeremiah Program is committed to the recruitment, selection, development, and promotion of employees based on individual merit. Our policy is to provide equal employment opportunities to all people without regard to race, color, religion, sex, national origin, age, or disability.

We offer competitive compensation including employer-paid health and dental, life and disability insurance, and generous time off.

Qualified candidates are encouraged to apply online.  Please upload a current resume and thoughtful cover letter articulating your interest and fit for the role, including compensation requirements.