Family Services Manager – Austin

Family Services Manager – Austin

Jeremiah Program offers one of the nation’s most successful strategies for ending the cycle of poverty for single mothers and their children, two generations at a time. Two-generation – or 2Gen — programs uniquely focus on the whole family and achieve long-term, sustainable results. The approach has been proven to achieve significant educational, health and economic benefits for parents, children and communities. Because systemic inequities, personal bias and racism create disparities in power and possibilities, we are boldly transforming communities with the power of diversity, equity and inclusion.  

Jeremiah Program (JP) is expanding throughout the country to meet the growing demand for its model. The organization has campuses in Minneapolis and St. Paul, MN, Austin, TX,  Fargo, ND, and Rochester-SE, MN. Our national office is in Minneapolis. In Boston, MA and Brooklyn, NY, Jeremiah has introduced an innovative nonresidential model, working with leading organizations to serve mothers and children. Learn more here.  

JP came to Austin in 2013, and we began partnering with four families living in housing owned by our partner, Guadalupe Neighborhood Development Corporation (GNDC). In 2017, we opened our own 35-unit housing campus in East Austin for single moms and their children experiencing poverty. With stable housing in our furnished apartments as a springboard for transformation, JP Austin provides wraparound support for single mothers as they pursue post-secondary education and launch a career, while also preparing their children for success with high quality early childhood education in our onsite Child Development Center (CDC). 

The Family Services Manager (FSM) role reports directly to the Executive Director, who reports to the VP Campus Support. The FSM is as an essential member of JP’s Leadership Team responsible for discussing, influencing and implementing high-priority organizational decisions. 

JP’s 2020 budget is $15M and supports a staff of 120 nationally. There is a national governing board of directors, as well as a community board of trustees in each city.

Key Responsibilities


The Family Services Manager (FSM) is responsible for representing the two-generation mission of the program, maintaining strong community partnership, and managing a team that ensures a highly effective program. The FSM is responsible for the implementation and management of Family Services programming for an average of 35 families, encompassing admissions, residency, graduate services, and volunteer services. This includes supervision and coaching of staff as well as policy and procedure development and evaluation, budget oversight, outcome reporting, and collaboration with outside agencies to ensure comprehensive service support.

Key responsibilities include the following:



  • Support and oversee the organization’s mission and principles for your campus.
  • Communicate the mission and vision of the organization to a wide variety of stakeholders.
  • Model and monitor adherence to policies and procedures.
  • Ensure productive and effective staff performance, providing guidance, feedback and opportunities for professional development.
  • Maintain the positive, collaborative, passionate culture of your JP campus.
  • Daily supervision of Family Services staff, including ongoing monitoring of quality of work, conducting regular performance evaluations, developing performance improvement plans, coaching, mentoring and training of new Programs hires.
  • Supervise staff to ensure consistency in programming and participant support.
  • Collaborate across departments and with property management partner to ensure seamless service delivery for Jeremiah families.
  • Serve as staff liaison with GNDC, our property management company.
  • Ensure consistent data collection and utilization of Apricot to monitor progress of program participants and Family Services productivity.
  • Act as a member of the Programs Committee and other committees as appropriate to represent family services staff perspective.
  • As a member of the Management Team, provide organizational leadership and continuity of program operations.
  • Establish and maintain community partnerships in order to provide a network of community support that can serve the identified needs of families. Serves as the programmatic staff liaison for local grants and attends regular partnership coalition meetings.
  • Provides oversight for volunteer services program
  • Ensure 100% of program staff complete anonymous quarterly survey.
  • Ensure every staff person receives an annual performance evaluation and a six-month step back outlining learning and development goals with their manager. In addition, every new staff person receives an evaluation within the first 90-days.
  • Serves as lead for Austin campus local grant data reporting by ensuring grant requirements are met, data collection and analysis, and reporting meets contractual standards
  • Oversight of campus recruitment and retention strategies for participants

Program Quality and Effectiveness

  • Manage, grow, improve, and enhance programs for the region that are consistent with JP’s strategic plans and ensure the effective operation and delivery of programs.
  • Regularly evaluate program components and impact and provide reporting to stakeholders.
  • Collaborates with Child Development Center Director to ensure effective delivery of high-quality programming across the full spectrum of JP services for both generations.
  • Ensure staff build and maintain effective participant referral channels, sustaining levels of service and growing JP’s impact.
  • Schedule and facilitate Family Services team meetings to support the team in professional development, team building, and consistency in service delivery and reporting.
  • Monitor participants’ progress to ensure established goals/objectives are achieved. Ensure that the direct service team is helping families to create realistic and measurable goals, as well as holding families accountable to progress towards these goals.
  • Participate, as requested or needed, in family meetings.
  • Leads family services programming for empowerment, life skills, participant events and activities, managing resources, planning annual schedule/calendar of events, implementing curriculum, and operationalizing programming
  • In conjunction with Family Coach, provide case consultation, co-coaching, and compliance enforcement with families.
  • Act as back-up staff support, as needed; which may include managing a case load and supporting programming.
  • Ensures volunteer program adequately supports effective program operations
  • Keep informed of emerging policy issues affecting Family Services.
  • Provide crisis intervention as needed to support overall family and campus well-being.

Community Engagement & Partnership Development


  • Engage in strategic partnerships with colleges, universities and local corporations. Serve as the chief ambassador for each college/university/corporate partnerships.
  • Build collaborative partnerships with parents, families, donors and community organizations.
  • Support visibility of the organization’s programs, services and activities and maintain good public relations.

Marketing and Public Relations

  • Help facilitate the implementation of curated program content on local campus communication channels.


  • All Jeremiah Program employees are mandated reporters and are legally required to ensure a report is made when abuse is observed or suspected.


Professional Experience/Qualifications


The Family Services Manager must believe in and be a passionate advocate for JP’s mission and values. A competitive applicant will possess a deep commitment to and understanding of current housing, education, early childhood and all social justice issues intersecting with poverty. Applicants should have prior experience working within a structured and effective direct service department and bring strong program acumen.


  • A Relationship Builder. You are genuinely curious about new people and possess strong listening skills. You have comprehensive knowledge of community resources, including assistance programs, and you maintain a strong network of partners, advocates, and resources for the clients you serve.
  • Exceptional in Communicating Verbally and in Writing Demonstrated ability to write and edit persuasive materials including successful appeals, proposals, stewardship materials and other collateral. You have excellent presentation and negotiation skills.
  • An Organizational Maven– You can manage across multiple work streams and functions, keeping deadlines and managing complexity by simplifying solutions, systems and processes with clarity and attention to detail. You have an ability to efficiently initiate and complete multiple tasks on time.
  • Adaptable and Flexible– You can handle any curveball, and in fact, you expect them. You can meet deadlines and manage competing priorities. 
  • Responsive You have the ability to manage high stress situations, involving multiple stakeholders, and make sound decisions independently, always with a families-first mentality.
  • Stakeholder Experience – Excellent interpersonal skills and an ability to establish and maintain effective working relationships with a wide variety of stakeholders, including the Community Board of Trustees, staff, volunteers, community groups, and be a fixture in the community who is inspirational and a proactive connector
  • Mission Alignment: You have enthusiasm, familiarity and demonstrated alignment with JP’s mission and campaigns and also a commitment to building/ deepening your commitment to racial justice. You are steadfast in your support of JP’s long-term sustainability and are committed to a career with impact.
  • Professional Experience: You have (7) seven years of direct service experience OR program development and implementation with at least (3) three being in a management role. You also have a proven track record of managing to outcomes in a high-performing goal-oriented environment.
  • Education: You have a BA/BS in human services, social work or related field and 5+ years’ experience working with diverse populations. A Master’s degree is preferred.
  • Travel: You are open to traveling up to two times per year.


Jeremiah Program is committed to the recruitment, selection, development and promotion of employees based on individual merit. Our policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, age or disability.

We offer competitive compensation including employer-paid health and dental, life and disability insurance and generous time off. Candidates may be located in any of our current program geographies.

Qualified candidates are encouraged to apply online. Please upload a current resume and thoughtful cover letter articulating your interest and fit for the role, including compensation requirements.