Family Services Manager – New York, NY

Family Services Manager – New York, NY

Job Summary

Responsible for Family Services programming which reflects the Jeremiah mission and encompasses the values, vision, and purpose of the program in a way that is consistent with the standards, policies, and procedures of the Jeremiah Program model. Responsibilities include development and implementation of Family Services programming; supervising and coaching of staff; direct service to program participants, managing the preadmission process and Empowerment training programming and supporting students as they work towards and transition into and graduation from the program.


Primary Responsibilities:                                                                                                

A. Leadership

Ensure the development of program that aligns with the program’s strategic goals:  Life Skills and Empowerment Training, Safe and Affordable Housing, Quality Early Childhood Education, Supportive Community, and Support for Career Track Education.

Develop and implement policies and procedures for program operations with Executive Director and Program and Data Specialist.

Collaborate with staff, Early Childhood Center partner and other CBO’s (Community Based Organizations) to improve the overall quality of services extended to the families served.

Serve as data liaison (with Program and Data Specialist) to ensure consistent data collection and use of data base systems (Apricot and Volunteer Hub). Ensure utilization of Apricot to track program participants’ progress and family services productivity.

Create, lead and participate in new initiatives or pilots associated with advancing the mission of the organization in collaboration with Program Manager at the national office, local Executive Director and other programming staff.

Attend and/or facilitate internal Committee meetings as a contributing member, and community board meetings (CB 16 meetings once per quarter) United for Brownsville, and CAN meetings monthly.

Participate in the Management Team to provide organizational leadership and continuity of program operations, and engage in strategic planning.

Conduct regular performance evaluations, developing performance improvement plans, coaching, mentoring and training of new hires.

Leverage volunteers and interns to increase organizational capacity.


B. Direct Services

Assist in the screening applications and determine program eligibility through administering IDA and Preadmissions evaluations.

Interview applicants to determine program fit and readiness.

Provide feedback, update as necessary, and implement policies and procedures related to the admissions process.

Provide and promote confidentiality at all times.

Maintain efficient, confidential and organized participant files.

Coordinate partnership with local government to assure childcare subsidies, housing grants and agreements are established.

Track all relevant applicant/pre-admissions data in Apricot – Jeremiah Program’s client data management system.

Provide crisis intervention and resources/referrals as needed.

Actively conduct outreach and community presentations at events and community-based organizations to recruit eligible candidates for program enrollment.


C. Program Support

Implement Empowerment classes based on forecasted program capacity and ensure that volunteer Empowerment facilitators are supported in their role.

Organize the participant orientation event which proceeds Empowerment.

Participate and provide input at staff and committee meetings as assigned. Engage in strategic discussions involving program admissions.

Partner with local high schools, colleges, universities, county agencies and city and state service providers for quality referrals and alternative resources for families.

Communicate regularly by conducting monthly partnership meetings with SCO Family of Service- Early Childhood partner, Community Solutions-Housing Partner, and Medgar Ever College-Higher Education Partner

Facilitate monthly meetings among internal programming staff.

Assure planning and execution of special events within Programming team are met (e.g. Graduation/Anniversary Celebration,  monthly programming activities, Community Service events, Sisterhood events, empowerment orientation, Signature events.

Schedule and facilitate team meetings and family goal planning meetings (minimum quarterly) to assist in the advancement of participants’ career, educational and personal goals, with Family Coaches.

Ensure coordination and referrals to housing authorities, agencies and apartment leasings are done.

Oversee the resident move-in process to ensure a seamless transition for Jeremiah families.

Keep informed of emerging policy issues affecting Family Services including women, child welfare, poverty, immigration, government assistance, housing, and community trends.

Provide crisis intervention as needed to support overall family and campus well-being.


D. Other Duties as assigned

All Jeremiah Program employees are mandated reporters and are legally required to ensure a report is made when abuse is observed or suspected.


BA/BS (Master’s degree/LCSW preferred) in education, human services, social work, or related field and 5-7 years’ of relevant experience.

Experience working with immigrant populations.

Experience in trauma-informed care and practices (preferred).

Minimum 3 years supervisory skills in social services field with strong skills in staff supervision, program management, event planning, monitoring budgets, and implementation of policies and procedures.

Knowledgeable of NY State social services regulations.

Experience working with low-income populations, women and communities of color.

Ability to demonstrate effectively excellent written, and verbal communication skills.

Strong ability to build trust with others, connect and establish relationships.

Willingness to travel and work some evenings and/or weekends.

Certified in First Aid/CPR

Ability to read and analyze data.

Ability to create, and foster a collaborative work environment, interact with management, direct service staff and participants to ensure high-quality service delivery.

Ability to resolve conflict effectively.

Proficiency in computer skills, i.e. Excel, Microsoft Office, PowerPoint and ability to learn Sharepoint and Apricot database.

Demonstrate the ability to analytically reason and problem solve efficiently.

Passion for the Jeremiah Program mission and values.

Jeremiah Program is committed to the recruitment, selection, development, and promotion of employees based on individual merit. Our policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, age, or disability. 

Please complete the application process for the position on our Online Portal